FAQ

FAQ: Orders, Artwork & Shipping 

Here we try to answer some of the most frequently asked questions we receive regarding ordering, artwork and shipping.

What file type is accepted, and what resolution should my logo or artwork be?

We recommend vector graphic files for the best result, AI, EPS, or PDF being the most common. Various other files are accepted, including JPG, PNG, and TIFF; please see the chart below. For carpeted mats, 150 to 300 DPI/PPI is required. For rubber mats, a minimum of 921 DPI/PPI is required. To help ensure your design submissions is processed quickly and printed at the highest quality, here are 4 tips.

Accepted Files Chart

How can I place an order? 

Once you are setup as Logo Mats customer, you can place an order by sending an email or via the website.

  • Online at www.logomatsllc.com.
  • Via email.  Please contact our orders department at [email protected].  
  • We are also capable of receiving orders via API and EDI.  You can learn more about how to set that up here.

How do I check the status of an order?

In your online account, from your Order History page, you will see a list of all the orders you’ve placed with Logo Mats. Orders are arranged with the newest order at the top. Open orders will appear in red. Shipped, but not yet invoiced orders will appear in green. Invoiced orders will appear in black. Find the order you’d like to know the status of and click the blue link for View Manufacturing History. A page will open with the status of your order.

How do I request logo mat proofs?

You can request logo mat proofs in one of two ways, detailed below.  

  • The quickest way to submit artwork is by using our online artwork submission tool.  From our website, go to My Account > Submit Design or Artwork > Submit Artwork
  • By emailing our artwork department at [email protected].

If I need artwork for a logo mat proof revised, who do I contact?

When you receive your first design proof, it will come from [email protected]. You can request changes to that artwork in one of two ways. 

  • Simply reply to that email with your requested changes. It will directly reply back to [email protected].
  • Request changes online through your customer account. You can easily get to your design proof in your online account by clicking the link provided in the original email sent to you letting you know your proof was ready to view, or you can login to your online account and search for it in My Proofs.

How do I delete a design from my proofs?

If you wish to have a design deleted from your account, please email [email protected] with the request. You may also log into your account to delete a design via My Account > My Proofs.

How do I get a shipping or freight quote?

You can request a shipping/freight quote by emailing or calling our customer service team. Our customer service department can be reached by phone at 1-888-628-7462 or via email at [email protected].

What shipping methods does Logo Mats offer?

Logo Mats offers the following shipping methods:

  • UPS and FedEx
  • USPS (military and diplomatic zip codes only – APO, FPO, and DPO)
  • Various LTL freight carriers
  • International containers

How quickly do items ship?

Lead time varies based on the product(s) ordered. However, most orders ship within 3 to 5 business days.

When can I expect my order to be delivered?

All delivery dates are based on the selected shipping company. Fedex, UPS, DHL and USPS packages can be tracked through the tracking number provided. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates.

Upon Delivery

Upon delivery of your order, please visually inspect the condition and entirety of your shipment, making sure to make note if any items are missing or damaged. The order confirmation email you received lists all the materials and quantities you ordered.